BSB20115 Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

12 units are required for award of this qualification including: 1 core unit & 11 elective units.

Course Fees

  • $5 Concessional+
  • $10 Non-Concessional+
  • FFS Price**

For a breakdown of the applicable fees, please see our Schedule of Fees.

+ QLD Government funded pricing only. For further information, please click here.

**Please enquire for FFS pricing

Method of Delivery​

At SERO Institute we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Entry Requirements

The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required or adjustment needed to the training plan on enrolment.

Course duration

This course will be delivered and assessed in 24 weeks.

Course Features





Skill Level

Year 10




Unit 1.1:   BSBWHS201 – Contribute to health and safety of self and others

Unit 2.1: BSBLED101 – Plan skills development

Unit 2.2: BSBWOR202 – Organise and complete daily work activities

Unit 2.3: BSBWOR203 – Work effectively with others

Unit 2.4: BSBDIV301 – Work effectively with diversity

Unit 2.5: BSBIND201 – Work effectively in a business environment   

Unit 2.6: BSBWOR204 – Use business technology

Unit 2.7: BSBCMM201 – Communicate in the workplace

Unit 2.8: BSBITU203 – Communicate electronically

Unit 2.9: BSBITU201 – Produce simple word-processed documents

Unit 2.10: BSBINN201 – Contribute to workplace innovation

Unit 2.11: BSBCUS201 – Deliver a service to customers

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