Course Duration & Method of Delivery
At SERO Institute we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.
This course will be delivered and assessed in 52 weeks.
The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required or adjustment needed to the training plan on enrolment.
36 Service periods within industry required for successful completion of this course.
Unit 1.1: BSBDIV501 Manage diversity in the workplace
Unit 1.2: SITHIND004 Work effectively in hospitality service
Unit 1.3: SITXCCS007 Enhance customer service experiences
Unit 1.4: SITXCOM005 Manage conflict
Unit 1.5: SITXFIN003 Manage finances within a budget
Unit 1.6: SITXHRM001 Coach others in job skills
Unit 1.7: SITXHRM003 Lead and manage people
Unit 1.8: SITXMGT001 Monitor work operations
Unit 1.9: SITXWHS003 Implement and monitor work health and safety practices
Unit 2.1: SITHIND001 Use hygienic practices for hospitality service
Unit 2.2: SITXCCS002 Provide visitor information
Unit 2.3: SITXCRI001 Respond to a customer in crisis
Unit 2.4: SITXHRM002 Roster staff
Unit 2.5: SITXCOM004 Address protocol requirements
Unit 2.6: SITXFSA001 Use hygienic practices in food safety
Unit 2.7: BSBSUS401 Implement and monitor environmentally sustainable work practices
Unit 2.8: SITXFSA002 Participate in safe food handling practices
Unit 2.9: SITXWHS002 Identify hazards, assess and control safety risks
Unit 2.10: SITHIND002 Source and use information on the hospitality industry
Unit 2.11: SITTIND001 Source and use information on the tourism and travel industry
Unit 2.12: SITXFIN002 Interpret financial information