SIT40416 Certificate IV in Hospitality

Learn how to lead and manage a team of hospitality professionals whether it’s to move up the ladder in a larger international company, or to run your own business. Our SIT40416 Certificate IV in Hospitality qualification reflects the role of skilled operators who use a broad range of hospitality services, sales, or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members.


Our Cert 4 in Hospitality is also a great course for students already working in supervisory roles in hospitality venues as they’ll gain and refine core skills in customer service, the importance of venue hygiene, and team leadership while honing industry specific knowledge. Work related to this course would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

Entry Requirements

To apply for the SIT40416 Certificate IV in Hospitality, students must be over the age of 18, hold an IELTS 5.5 or equivalent English proficiency, and need to have completed Year 10 or the equivalent.

Course Duration

This course runs across 52 weeks which includes a total of 39 study weeks and 13 holiday weeks.

Course Features

The SIT40416 course covers a wide range of core hospitality topics that include how to deliver outstanding customer service, suggestive up-selling techniques, handling customer complaints, an introduction to gaming, bar & beverage product knowledge and, most importantly, correct hospitality techniques.


21 units of work


In the English language

Skill Level

For Year 10 skill levels


Assessments included

Where can this course take me?

Students who successfully complete the SIT40416 Certificate IV in Hospitality course are able to perform roles such as supervising the operation of a bar or restaurant, supervising activities of a front desk or reception, supervising concierge services, providing butler services, and supervising gaming operations.


Possible job titles that successful students qualify to work under include:

  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
  • Shift Manager

Visa Pathways

Residency Opportunities

Students who successfully complete the SIT40416 Certificate IV in Hospitality have the potential to be nominated by an employer under the Employer Nomination Scheme visa, allowing an international individual to live and work in Australia on a permanent basis.

If a student’s occupation or potential occupation is part of the skilled list according to the Department of Home Affairs, they may be eligible for a Skilled Nominated visa, giving students the ability to live as a permanent resident and work in Australia*. Students must complete a suitable skills assessment, satisfy the points test, and be invited to apply for the visa if they wish to be successful.


Unit 1.1: BSBDIV501 Manage diversity in the workplace

Unit 1.2: SITHIND004 Work effectively in hospitality service

Unit 1.3: SITXCCS007 Enhance customer service experiences

Unit 1.4: SITXCOM005 Manage conflict

Unit 1.5: SITXFIN003 Manage finances within a budget

Unit 1.6: SITXHRM001 Coach others in job skills

Unit 1.7: SITXHRM003 Lead and manage people

Unit 1.8: SITXMGT001 Monitor work operations

Unit 1.9: SITXWHS003 Implement and monitor work health and safety practices

Unit 2.1: SITHIND001 Use hygienic practices for hospitality service

Unit 2.2: SITXCCS002 Provide visitor information

Unit 2.3: SITXCRI001 Respond to a customer in crisis

Unit 2.4: SITXHRM002 Roster staff

Unit 2.5: SITXCOM004 Address protocol requirements

Unit 2.6: SITXFSA001 Use hygienic practices in food safety

Unit 2.7: BSBSUS401 Implement and monitor environmentally sustainable work practices

Unit 2.8: SITXFSA002 Participate in safe food handling practices

Unit 2.9: SITXWHS002 Identify hazards, assess and control safety risks

Unit 2.10: SITHIND002 Source and use information on the hospitality industry

Unit 2.11: SITTIND001 Source and use information on the tourism and travel industry

Unit 2.12: SITXFIN002 Interpret financial information

Ready to step-up your career in hospitality management?

Jump-start your hospitality career with SERO Institute by studying our Certificate IV in Hospitality today. With several campuses available across Perth, Brisbane, and The Gold Coast, you will work alongside industry professionals and qualified trainers who possess quality industry knowledge. Our team is dedicated to training our students to a high standard with our courses giving all students the right tools to excel in their careers.

Browse our range of hospitality courses for international students online today to find a course that’s suitable for you! For more information about studying the Cert 4 in Hospitality with SERO, contact us on (+61) 1800 206 010, via our online form or email us at

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