To apply for the SIT40416 Certificate IV in Hospitality, students must be over the age of 18, hold an IELTS 5.5 or equivalent English proficiency, and need to have completed Year 10 or the equivalent.
This course runs across 52 weeks which includes a total of 39 study weeks and 13 holiday weeks.
The SIT40416 course covers a wide range of core hospitality topics that include how to deliver outstanding customer service, suggestive up-selling techniques, handling customer complaints, an introduction to gaming, bar & beverage product knowledge and, most importantly, correct hospitality techniques.
Where can this course take me?
Students who successfully complete the SIT40416 Certificate IV in Hospitality course are able to perform roles such as supervising the operation of a bar or restaurant, supervising activities of a front desk or reception, supervising concierge services, providing butler services, and supervising gaming operations.
Possible job titles that successful students qualify to work under include:
- Bar Supervisor or Team Leader
- Duty Manager
- Food and Beverage Supervisor or Team Leader
- Front Office Supervisor or Team Leader
- Housekeeping Supervisor or Team Leader
- Gaming Supervisor or Team Leader
- Shift Manager
Students who successfully complete the SIT40416 Certificate IV in Hospitality have the potential to be nominated by an employer under the Employer Nomination Scheme visa, allowing an international individual to live and work in Australia on a permanent basis.
If a student’s occupation or potential occupation is part of the skilled list according to the Department of Home Affairs, they may be eligible for a Skilled Nominated visa, giving students the ability to live as a permanent resident and work in Australia*. Students must complete a suitable skills assessment, satisfy the points test, and be invited to apply for the visa if they wish to be successful.
Unit 1.1: BSBDIV501 Manage diversity in the workplace
Unit 1.2: SITHIND004 Work effectively in hospitality service
Unit 1.3: SITXCCS007 Enhance customer service experiences
Unit 1.4: SITXCOM005 Manage conflict
Unit 1.5: SITXFIN003 Manage finances within a budget
Unit 1.6: SITXHRM001 Coach others in job skills
Unit 1.7: SITXHRM003 Lead and manage people
Unit 1.8: SITXMGT001 Monitor work operations
Unit 1.9: SITXWHS003 Implement and monitor work health and safety practices
Unit 2.1: SITHIND001 Use hygienic practices for hospitality service
Unit 2.2: SITXCCS002 Provide visitor information
Unit 2.3: SITXCRI001 Respond to a customer in crisis
Unit 2.4: SITXHRM002 Roster staff
Unit 2.5: SITXCOM004 Address protocol requirements
Unit 2.6: SITXFSA001 Use hygienic practices in food safety
Unit 2.7: BSBSUS401 Implement and monitor environmentally sustainable work practices
Unit 2.8: SITXFSA002 Participate in safe food handling practices
Unit 2.9: SITXWHS002 Identify hazards, assess and control safety risks
Unit 2.10: SITHIND002 Source and use information on the hospitality industry
Unit 2.11: SITTIND001 Source and use information on the tourism and travel industry
Unit 2.12: SITXFIN002 Interpret financial information
Ready to step-up your career in hospitality management?
Jump-start your hospitality career with SERO Institute by studying our Certificate IV in Hospitality today. With several campuses available across Perth, Brisbane, and The Gold Coast, you will work alongside industry professionals and qualified trainers who possess quality industry knowledge. Our team is dedicated to training our students to a high standard with our courses giving all students the right tools to excel in their careers.