SIT40416 Certificate IV in Hospitality

Learn how to lead and manage a team of hospitality professionals whether it’s to move up the ladder in a larger international company, or to run your own business. This qualification is the building block for supervisors and team leaders in the hospitality industry.

21 units are required for award of this qualification including: 9 core units & 12 elective units.

Entry Requirements

  • Age 18+
  • IELTS 5.5 or equivalent English proficiency
  • Completed Year 10, or equivalent

Course Duration

52 weeks (39 study weeks, 13 holiday weeks)

Course Features

Units

21

Language

English

Skill Level

Year 10

Assessments

Yes

Units

Unit 1.1: BSBDIV501 Manage diversity in the workplace

Unit 1.2: SITHIND004 Work effectively in hospitality service

Unit 1.3: SITXCCS007 Enhance customer service experiences

Unit 1.4: SITXCOM005 Manage conflict

Unit 1.5: SITXFIN003 Manage finances within a budget

Unit 1.6: SITXHRM001 Coach others in job skills

Unit 1.7: SITXHRM003 Lead and manage people

Unit 1.8: SITXMGT001 Monitor work operations

Unit 1.9: SITXWHS003 Implement and monitor work health and safety practices

Unit 2.1: SITHIND001 Use hygienic practices for hospitality service

Unit 2.2: SITXCCS002 Provide visitor information

Unit 2.3: SITXCRI001 Respond to a customer in crisis

Unit 2.4: SITXHRM002 Roster staff

Unit 2.5: SITXCOM004 Address protocol requirements

Unit 2.6: SITXFSA001 Use hygienic practices in food safety

Unit 2.7: BSBSUS401 Implement and monitor environmentally sustainable work practices

Unit 2.8: SITXFSA002 Participate in safe food handling practices

Unit 2.9: SITXWHS002 Identify hazards, assess and control safety risks

Unit 2.10: SITHIND002 Source and use information on the hospitality industry

Unit 2.11: SITTIND001 Source and use information on the tourism and travel industry

Unit 2.12: SITXFIN002 Interpret financial information

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