BSB30415 Certificate III in Business Administration

This qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

13 units are required for award of this qualification including:
2 core units & 11 elective units.

Course fee

  • $5 Concessional+
  • $10 Non-Concessional+
  • FFS Price**

For a breakdown of the applicable fees, please see our Schedule of Fees.

+ QLD Government funded pricing only. For further information, please click here.

**Please enquire for FFS pricing

Method of Delivery​

At SERO Institute we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Entry Requirements

The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required or adjustment needed to the training plan on enrolment.

Course duration

This course will be delivered and assessed in 30 weeks.

Course Features





Skill Level





Unit 1.1: BSBITU307 Develop keyboarding speed and accuracy

Unit 1.2: BSBWHS201 Contribute to health and safety of self and others

Unit 2.1: BSBADM307 Organise schedules

Unit 2.2: BSBITU302 Create electronic presentations

Unit 2.3: BSBITU303 Design and produce text documents

Unit 2.4: BSBITU304 Produce spreadsheets

Unit 2.5: BSBITU306 Design and produce business documents

Unit 2.6: BSBITU309 Produce desktop published documents

Unit 2.7: BSBWRT301 Write simple documents

Unit 2.8: BSBCMM301 Process customer complaints

Unit 2.9: BSBCUS301 Deliver and monitor a service to customers

Unit 2.10: BSBWOR301 Organise personal work priorities and development

Unit 2.11: BSBWHS302 Apply knowledge of WHS legislation in the workplace

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