BSB30115 Certificate III in Business

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

12 units are required for award of this qualification including:
1 core unit & 11 elective units.

Course fee

  • $5 Concessional+
  • $10 Non-Concessional+
  • FFS Price**

For a breakdown of the applicable fees, please see our Schedule of Fees.

+ QLD Government funded pricing only. For further information, please click here.

**Please enquire for FFS pricing

Method of Delivery​

At SERO Institute we work with individuals and companies to offer a range of flexible delivery options. Delivered direct to you through our online learning system, via workbooks, in workshops or in a classroom this course is nationally recognised and fully supported by a dedicated trainer.

Entry Requirements

The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required or adjustment needed to the training plan on enrolment.

Course duration

This course will be delivered and assessed in 30 weeks.

Course Features





Skill Level





Unit 1.1: BSBWHS302 Apply knowledge of WHS legislation in the workplace

Unit 2.1: BSBCUS301 Deliver and monitor a service to customers

Unit 2.2: BSBCMM301 Process customer complaints

Unit 2.3: BSBFLM303 Contribute to effective workplace relationships

Unit 2.4: BSBFLM312 Contribute to team effectiveness

Unit 2.5: BSBDIV301 Work effectively with diversity

Unit 2.6: BSBADM311 Maintain business resources

Unit 2.7: BSBWOR301 Organise personal work priorities and development

Unit 2.8: BSBWRT301 Write simple documents

Unit 2.9: BSBITU303 Design and produce text documents

Unit 2.10: BSBITU304 Produce spreadsheets

Unit 2.11: BSBADM307 Organise schedules

Unit 2.12: BSBINM202 Handle mail

Unit 2.13: BSBITU202 Create and use spreadsheets

Unit 2.14: BSBITU302 Create electronic presentations

Unit 2.15: BSBITU306 Design and produce business documents

Unit 2.16 BSBITU307 Develop keyboarding speed and accuracy

Unit 2.17: BSBFIA302 Process payroll

Unit 2.18: BSBFIA303 Process accounts payable and receivable 

Unit 2.19: SITXINV001 Receive and store stock (RETAIL & HOSPITALITY)

Unit 2.20: SIRXPDK001 Advise on products and services (RETAIL & HOSPITALITY)

Unit 2.21: SITXFIN001 Process financial transactions (RETAIL & HOSPITALITY)

Unit 2.22: SITXFSA002 Participate in safe food handling practices (HOSPITALITY)

Unit 2.23: SITXFSA001 Use hygienic practices for food safety (HOSPITALITY)

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