Unit 2.1: BSBADM307 Organise schedules
Unit 2.2: BSBFLM303 Contribute to effective workplace relationships
Unit 2.3: BSBCMM301 Process customer complaints
Unit 2.4: BSBDIV301 Work effectively with diversity
Unit 2.5: BSBCUS301 Deliver and monitor a service to customers
Unit 2.6: BSBWHS201 Contribute to health and safety of self and others
Unit 2.7: BSBITU302 Create electronic presentations
Unit 2.8: BSBITU304 Produce spreadsheets
Unit 2.9: BSBWRT301 Write simple documents
Unit 2.10: BSBWOR301 Organise personal work priorities and development
Unit 2.11: BSBFLM312 Contribute to team effectiveness