BSB20120 Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce and are  developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.  hey perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Job Opportunities

Office Assistant
General Clerk
Word Processer

Study Locations

Ground Floor, 205 North Quay, Brisbane 4000 QLD

6 Scarborough St, Southport 4215 QLD

13 Beechboro Rd S, Bayswater, 6053 WA

Course fee

For all course fees please refer to our latest price list, contact us using the details below or consult your agent

Course duration

30 weeks in total
   20 study weeks
   10 holiday weeks

Entry Requirements

Age: 18yrs +
IELTS Academic (International English Language Testing System) with an overall band of 4.5 or equivalent

Course Features





Skill Level





Unit 1.1: BSBCMM211 Apply communication skills

Unit 1.2: BSBOPS201 Work effectively in business environments

Unit 1.3: BSBPEF202 Plan and apply time management

Unit 1.4: BSBSUS211 Participate in sustainable work practices

Unit 1.5: BSBWHS211 Contribute to the health and safety of self and others

Unit 2.1: BSBPEF201 Support personal wellbeing in the workplace

Unit 2.2: BSBTEC203 Research using the internet

Unit 2.3: BSBTEC201 Use business software applications

Unit 2.4: BBSBWRT311 Write simple documents

Unit 2.5: BSBTEC101 Operate digital devices

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