Unit 2.1: FSKOCM03 Participate in simple spoken interactions at work
Unit 2.2: FSKRDG07 Read and respond to simple workplace information
Unit 2.3: BSBCMM201 Communicate in the workplace
Unit 2.4: BSBWOR202 Organise and complete daily work activities
Unit 2.5: BSBWOR203 Work effectively with others
Unit 2.6: BSBIND201 Work effectively in a business environment
Unit 2.7: BSBCUS201 Deliver a service to customers
Unit 2.8: BSBWOR204 Use business technology
Unit 2.9: BSBITU201 Produce simple word processed documents
Unit 2.10: BSBITU203 Communicate electronically
Unit 2.11: BSBINN201 Contribute to workplace innovation