BSB20115 Certificate II in Business

This qualification covers the skills and knowledge required for a variety of entry level administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

Designed for students who wish to gain an introduction to an Australian business working environment.

This course consists of 12 units (1 core, 11 elective).

Entry Requirements

  • Age 18+
  • IELTS 4.5 or equivalent English proficiency
  • Completed high school Year 10, or equivalent

Course duration

24 weeks (19 study weeks, 5 holiday weeks).

Course Features





Skill Level

Year 10




Unit 1.1:   BSBWHS201 – Contribute to health and safety of self and others

Unit 2.1: FSKOCM03 Participate in simple spoken interactions at work 

Unit 2.2: FSKRDG07 Read and respond to simple workplace information

Unit 2.3: BSBCMM201 Communicate in the workplace

Unit 2.4: BSBWOR202 Organise and complete daily work activities

Unit 2.5: BSBWOR203 Work effectively with others   

Unit 2.6: BSBIND201 Work effectively in a business environment

Unit 2.7: BSBCUS201 Deliver a service to customers

Unit 2.8: BSBWOR204 Use business technology

Unit 2.9: BSBITU201 Produce simple word processed documents

Unit 2.10: BSBITU203 Communicate electronically

Unit 2.11: BSBINN201 Contribute to workplace innovation

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